Refund policy

Return and Refund Policy

Effective Date: September 18, 2026

At Organova, we believe that every home detail tells a story. From the warmth of a carefully selected carpet to the comfort of decorative cushions and the elegance of a beautifully arranged tablecloth, our goal is to provide home décor pieces that bring personality, comfort, and charm into your living spaces.

We understand that sometimes a product may not meet your expectations or circumstances may change. This Return and Refund Policy explains the conditions, procedures, and responsibilities associated with returning products purchased from https://www.organova.click/.

This policy is designed to provide a clear and fair experience while complying with applicable consumer protection requirements under the laws of the State of Oregon.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, the following conditions must be met:

The item must be unused, unwashed, and in its original condition.
The product must include all original packaging, tags, accessories, and included materials.
The item must not show signs of use, damage, stains, odors, alterations, or improper handling.
Proof of purchase, such as an order confirmation email or receipt, must be provided.

Because our products include home textile and decorative items such as carpets, cushions, and tablecloths, customers are encouraged to carefully inspect product dimensions, colors, materials, and descriptions before purchase.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or product condition considerations, including:

Items that have been used, washed, or altered.
Products damaged after delivery due to customer handling.
Customized or personalized home décor products.
Clearance, final sale, or specially marked promotional items where applicable.

If you are uncertain whether your item qualifies for a return, please contact our customer support team before sending the product back.

3. Return Request Process

To begin a return request, customers must contact us with:

Full name
Order number
Purchase date
Product name
Reason for return
Photos showing the product condition (if applicable)

Please send return requests to:

Email: [email protected]

Once your request is reviewed and approved, we will provide return instructions.

Customers should not send products back without prior authorization. Unauthorized returns may result in processing delays or refusal of the returned package.

4. Return Shipping Responsibility

Unless the product arrives defective, damaged, incorrect, or significantly different from the description provided, customers are responsible for return shipping costs.

If the return is caused by an error on our part, including:

Incorrect item shipped
Product damaged during transportation
Manufacturing defect

Organova will review the situation and provide an appropriate resolution, which may include a replacement, refund, or other available remedy.

5. Refund Process

After receiving and inspecting the returned product, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your financial institution.
Customers should allow additional time for banks or payment providers to complete transactions.

Approved refunds generally exclude original shipping fees unless otherwise required by applicable law.

6. Damaged or Defective Products

We carefully prepare each order before shipment. However, if your carpet, cushion, tablecloth, or other décor item arrives damaged or defective, please contact us within 7 days of delivery.

Please provide: